Cokian Neutron
Safe use, quick setup, and warranty.
You reached this page from the code on your Neutron packaging. Everything here is short on purpose. Read the safety notes once; they keep the product working for years.
Quick setup
Before the first use
- Check your device manual for the card type it accepts (SD or microSD, SDHC) before you buy.
- Format the card in the device you will use it in, not on a computer, the first time you use it.
- Back up your files before formatting; formatting erases everything on the card.
Safe use
Keep it working, keep it safe
- Do not remove the card while the device is writing to it, or files can be lost.
- Keep the card away from magnets, heat, and water.
- Full U3 speed needs a device that supports UHS-I.
- Keep the card out of reach of small children; it is a choking hazard.
- If the card is not recognised, try it in another device before assuming it is faulty, and keep the sealed packaging for the seller.
Warranty
Warranty terms
- Cokian products come with a 3-month limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
- 7-day replacement: if the card has a defect within 7 days of purchase, bring it back with the receipt and the packaging and the seller replaces it with a new one. The replacement covers the physical card only, never the files on it, so back up your data.
- To make a claim, bring the product, your official receipt, and the packaging to the seller you bought it from. The seller checks the product and arranges repair or replacement.
- During the warranty period, a product confirmed to have a manufacturing defect will be repaired or replaced with the same or an equivalent model at no charge.
- The warranty does not cover damage from drops, water, heat, misuse, unauthorised repair or opening, use with incompatible chargers or cards, or normal wear such as scratches and battery ageing.
- Memory cards: the warranty covers the card itself. Back up your files; lost data is not covered.
- Consumables and accessories such as cables, straps, and packaging are not covered.
- This warranty is in addition to your rights under Philippine consumer law, including the Consumer Act of the Philippines (Republic Act No. 7394).
Questions about a product, a warranty claim, or a purchase? Bring it to the seller first, or email [email protected]. Dealers: [email protected]. Collaborations: [email protected].
Where to buy Cokian